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Customer Service

Your account is never charged until your order ships. If you see any pending charge from GPM*PAINCAKES on your account prior to shipping, this is an authorization hold to ensure funds are available so your product can ship without delay.

Call Us

Our friendly team is here for you Monday – Friday 8am to 8pm EST

Email us

If you have an existing order, please include your order # or the name & address on the order so we can better assist you.

Track Your Order

Track your order, update your information and more by visiting:

Billing FAQs

Your account is never charged until your order ships. If you see any pending charge from Paincakes on your account prior to shipping, this is an authorization hold to ensure the funds are available so your product can ship without delay.

Once the return is processed, please allow up to 3-5 business days for your refund to apply to your payment method – timing can vary depending upon your banking institution

Sales tax is collected in select states as required by law.

Shipping FAQs

With valid payment, your order will ship on the next business day

Yes, you will receive a shipping confirmation email with tracking once your order ships, please add paincakes@customerstatus.com as a safe sender.

Our standard shipping method is FedEx SmartPost

We currently ship to the US, Canada(with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.

Order FAQs

You can check the status of your order 24 hours a day by visiting our site here, additionally you can always email us at www.customerstatus.com, please provide your order number or the name and address you used to place the order.

If you are dissatisfied with your purchase for any reason, simply return the product within 30 days of receipt for a full refund of your purchase price, excluding processing and handling.

Starting the day your order is delivered.

We currently ship to the US, Canada(with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.

To return an item, you must obtain a Return Authorization # (RA#) and return instructions. Please call us, and we will be happy to help you with that. Unauthorized or hand delivered returns will not be accepted.

Product FAQ

What if PAINCAKES® lose their sticky-ness - What’s the best way to keep them sticky?
1. Always apply to clean, dry skin. No lotion or gels. Use warm water or a drop of alcohol to clean your skin before application
2. Always reapply the back cover before refreezing
3. Always place PAINCAKES® back in their protective pouch before refreezing.
If for any reason you apply PAINCAKES® to oily skin, or PAINCAKES® are not sticking firmly:
Under luke-warm water, use your index finger (1-5 seconds) to rinse clean the sticky-gel. Allow to air dry fully, then replace cover. Refreeze. People, keep your PAINCAKES® gel CLEAN!

Yes. Under luke-warm water, use your index finger (1-5 seconds) to rinse clean the sticky-gel. Allow to air dry fully, then replace cover and return PAINCAKES® to their protective zipper bag and refreeze.

Yes! They are latex-free!

We do not recommend you use PAINCAKES® during a workout! The chill effect has the ability to “numb” an area, making it susceptible to further injury. While we show athletes wearing cold packs during exercise, this is only to depict the ability of PAINCAKES® to defy gravity!

No. This is not a bandage or an form of tape. However, we always recommend that you remove (peel) PAINCAKES slowly and evenly. Do not pull abruptly as skin can be numbed from exposure.

No, it shouldn’t. There’s no “tape,” so there should be no residual residue once removed. Occasionally, you might find small bits of our unique sticky gel, and you can remove those by rubbing skin gently.

Maximum recommended cold therapy session should not exceed 10 minutes. We recommend starting with 1 minute and Slowly increase chill & application times. Always wait at least 30 minutes between sessions.

KoldShield™ Barrier is an optional-use layer of white colored material that adds an additional layer of comfort for new users or those that are more sensitive to cold. The KoldShield™ material can be removed or reapplied at anytime to keep your cold therapy session comfortable & safe.

The white fabric is our KoldShield™ Barrier is an optional-use layer of white colored material that adds an additional layer of comfort for new users or those that are more sensitive to cold. The KoldShield™ material can be removed or reapplied at anytime to keep your cold therapy session comfortable & safe.

Yes! PAINCAKES® were designed to be reused over and over again. ALWAYS reapply the back cover before re-chilling. Remember to apply to clean, dry skin. This will keep your sticky-gel ready for the next use. If your gel becomes “less” sticky, simply run the pack under warm water for several seconds (without the back cover) and rub the gel gently. Allow to dry, replace the cover and place back in the freezer.

No, PainCakes cannot be heated.

10-30 minutes, depending on the style of PainCakes used