Frequently Asked Questions
Still got questions? Find answers below!
What if PAINCAKES® lose their sticky-ness - What’s the best way to keep them sticky?
1. Always apply to clean, dry skin. No lotion or gels. Use warm water or a drop of alcohol to clean your skin before application
2. Always reapply the back cover before refreezing
3. Always place PAINCAKES® back in their protective pouch before refreezing.
If for any reason you apply PAINCAKES® to oily skin, or PAINCAKES® are not sticking firmly:
Under luke-warm water, use your index finger (1-5 seconds) to rinse clean the sticky-gel. Allow to air dry fully, then replace cover. Refreeze. People, keep your PAINCAKES® gel CLEAN!
Yes. Under luke-warm water, use your index finger (1-5 seconds) to rinse clean the sticky-gel. Allow to air dry fully, then replace cover and return PAINCAKES® to their protective zipper bag and refreeze.
Yes! They are latex-free!
We do not recommend you use PAINCAKES® during a workout! The chill effect has the ability to “numb” an area, making it susceptible to further injury. While we show athletes wearing cold packs during exercise, this is only to depict the ability of PAINCAKES® to defy gravity!
No. This is not a bandage or a form of tape. However, we always recommend that you remove (peel) PAINCAKES slowly and evenly. Do not pull abruptly as skin can be numbed from exposure.
No, it shouldn’t. There’s no “tape,” so there should be no residual residue once removed. Occasionally, you might find small bits of our unique sticky gel, and you can remove those by rubbing skin gently.
Maximum recommended cold therapy session should not exceed 10 minutes. We recommend starting with 1 minute and Slowly increase chill & application times. Always wait at least 30 minutes between sessions.
KoldShield™ Barrier is an optional-use layer of white colored material that adds an additional layer of comfort for new users or those that are more sensitive to cold. The KoldShield™ material can be removed or reapplied at anytime to keep your cold therapy session comfortable & safe.
The white fabric is our KoldShield™ Barrier is an optional-use layer of white colored material that adds an additional layer of comfort for new users or those that are more sensitive to cold. The KoldShield™ material can be removed or reapplied at anytime to keep your cold therapy session comfortable & safe.
Yes! PAINCAKES® were designed to be reused over and over again. ALWAYS reapply the back cover before re-chilling. Remember to apply to clean, dry skin. This will keep your sticky-gel ready for the next use. If your gel becomes “less” sticky, simply run the pack under warm water for several seconds (without the back cover) and rub the gel gently. Allow to dry, replace the cover and place back in the freezer.
Prior to use and for best results chill PAINCAKES® cold pack for at least 30 minutes in the freezer. If chilled for longer than 4 hours, allow the PAINCAKES® cold pack to sit for several minutes until desired temperature is achieved before applying to skin.
No, PainCakes cannot be heated.
10-30 minutes, depending on the style of PainCakes used